FAQ

During checkout, you will see all payment methods available for your country and order. The available options may vary by country and device.

First, check your spam folder and see if you have entered the correct email address. If you have not received anything after a few minutes, please contact us with your name and, if available, your order number.

Please contact me as soon as possible. As long as your order has not yet been processed or shipped, I can try to modify or cancel it. Once the order has been processed, this is not always possible.

Please contact us immediately if you notice an error in the address. If the order has not yet been processed, the address can usually still be adjusted. The delivery address cannot be changed after shipment.

Check the spelling, validity period, and any conditions of the code. Discount codes generally cannot be combined and cannot be applied retroactively to a completed order. Please contact us before checkout if a valid code does not work.

Nee, Gunderwear It is exclusively an online store. Therefore, it is not possible to pick up an order.

Yes. Your order is packaged discreetly and the sender is neutral. It is not visible from the outside which products are in the shipment.

Gunderwear Ships worldwide with Track & Trace. The available shipping methods, costs, and expected delivery time are shown during checkout.

Orders are processed as quickly as possible on business days. If you order before the cutoff time of the chosen shipping method, your order will usually be shipped the same business day. You can find the current cutoff times and delivery times in the shipping policy.

Shipping costs depend on the country and the chosen shipping method and are clearly displayed during checkout. The number of items in your order does not change the shipping costs. Shipping is free for orders over €250.

As soon as your order has been shipped, you will receive an email with the tracking information. If you have an account, you can also find the shipping status there. Check your spam folder if you do not see a shipping confirmation.

A shipment is not scanned at every intermediate step. As a result, the tracking may remain unchanged for a few days while the package is still in transit. Please contact us if at least 14 days have passed since the expected delivery time or if the tracking does not show a new scan after 14 days.

Yes. At parcel lockers, always include your personal customer or box number in the second address line. In the Netherlands, you can also select a PostNL parcel locker during checkout, where available.

For deliveries outside the European Union, local taxes, import duties, or customs clearance costs may be charged. These costs are determined by the local authorities or the carrier and are payable by the recipient.

Use the size chart on the product page and compare your measured waist circumference with the stated centimeters. Pay close attention to the measurements and not just the letter size you normally wear.

Measure around your body with a tape measure at the spot where the waistband of the underwear sits. Keep the tape measure straight and snug, but do not pull it tight. Then compare the result with the size chart on the product page.

No, fit and sizing can vary by brand and model. Therefore, always check the size chart for the specific product. Unsure between two sizes? Feel free to contact us for personalized size advice.

The relevant size chart can be found on the product page. Because brands use different sizing systems, the table for the selected item is the definitive one.

Always follow the washing instructions on the garment's label. For a longer lifespan, it is usually best to wash underwear inside out and at a low temperature. Avoid the dryer, bleach, and fabric softener, unless the washing label indicates otherwise.

Yes, you can return an item within 30 days of receipt provided it is unworn, unused, unwashed, clean, and complete. Labels must still be attached, and the original packaging must be included where possible. Always try on underwear and swimwear over your own underwear.

You do not need to register your return in advance, and no return form is required. However, please clearly state your order number with the shipment; without an order number, the return cannot be processed. You can find the current return address and all terms and conditions in the return policy.

For a standard return, the shipping costs are at your own expense. No return label is provided for this. Preferably choose a reliable shipping method and keep the proof of shipment until the return has been processed.

Once your return has been received and approved, the amount will be refunded via the same payment method you used. Depending on your bank or payment provider, it may take a few business days for the amount to appear.

Please contact us first and include clear photos of the item, the packaging, and the shipping label (if applicable). Do not return the item on your own initiative; you will first receive appropriate instructions for further processing.

With the subscription, you receive a surprise item every month that matches the chosen subscription and the specified size. This way, you regularly discover new underwear without having to choose yourself.

Yes, the shipping costs for the monthly subscription shipment are included in the subscription price.

Yes. You can manage your subscription via the management link in your order or subscription confirmation. You can also contact us if you need help. Changes apply to future deliveries that have not yet been processed.