Shipping policy

Where We Ship To

Gunderwear ships worldwide with Track & Trace. As soon as your order has been processed, you will receive a confirmation email with a tracking number and a link to easily track your parcel. You will receive this by email and in your account on the day of shipment, no later than 16:00.

Free Shipping

For orders with a value of €250 or more we offer free shipping.

Shipping Costs

The Netherlands – PostNL (48 hours): €3,75 per order
The Netherlands – PostNL (24 hours): €4,25 per order

Belgium – Deutsche Post: €5,50 per order
Belgium – PostNL: €7,75 per order

Europe – Deutsche Post: €5,50 per order
United States – PostNL: €12,50 per order
Rest of the world – Deutsche Post: €8,00 per order

Order more items? Shipping costs stay the same.

For a Gunderwear Surprise Subscription or Gunderwear Underwear Surprise Box, shipping costs are included.

Who We Ship With

The Netherlands: PostNL

Belgium: PostNL / Deutsche Post

Germany: Deutsche Post

United States: PostNL

Rest of the world: Deutsche Post

When your parcel is shipped via Deutsche Post and you live outside Germany, it will be delivered by a local Deutsche Post partner. In most cases, this is your country’s national postal service. You can check your tracking number on both the Deutsche Post website and the local postal service’s website. Often, the local postal service provides more detailed and up-to-date information on the status of your parcel.

How Long It Takes

The Netherlands: 1-2 days. Ordered before 16:00 on a working day, and your parcel will be shipped the same day.

Belgium – Deutsche Post: 5-7 days. Ordered before 15:00 on a working day, and your parcel will be shipped the same day.

Belgium – PostNL: 1-2 days. Ordered before 16:00 on a working day, and your parcel will be shipped the same day.

Germany – Deutsche Post: 3-5 days. Ordered before 15:00 on a working day, and your parcel will be shipped the same day.

Europe: 5-7 days. Ordered before 15:00 on a working day, and your parcel will be shipped the same day.

World: 7-15 days. Ordered before 15:00 on a working day, and your parcel will be shipped the same day.

During holidays, strikes, extreme heat, natural disasters, etc., delivery times may vary.

All stated delivery times are in delivery days. By delivery days, we mean Tuesday through Saturday, excluding public holidays. Mondays and Sundays are not counted.

Although we do our best to deliver within the stated timeframes, we cannot guarantee this. In the event of delays, we recommend checking your tracking number via the tracking page of the national postal service in your country. If at least 14 days have passed since the expected delivery date or if there have been no tracking updates for 14 days, you may contact us.

Shipping to parcel lockers and parcel machines

We ship to parcel lockers and parcel machines at no extra cost. We do this only if you have a personal box number or customer number linked to the machine. Always include this number in the second address field when placing your order. For example, DHL Packstation, bpost bbox locker, or InPost Parcel Locker.

For Dutch customers who want delivery to a PostNL parcel machine at no extra cost, the process is different. Simply enter your home address when placing your order and choose “Nearest parcel machine” as the shipping option. Our system will then automatically select the nearest available parcel machine.

Returns? Read here how it works.